Our customer after-sales centre will respond to all your needs

MIAL is always by their customer's side, wherever they may be, offering them a rapid and effective after-sales service. A group of highly-specialised technicians are available to solve any machine operating problems.

Plant maintenance is always guaranteed, whether it be scheduled or urgent.

Customer care

We offer immediate telephone support to all customers that call us; we manage to solve problems in real time or we make an appointment for on site intervention.

Teleservice

All machines can be equipped with a teleservice device. This means one of our programmers can access the machine software remotely and correct any errors.

On-site maintenance

In order to intervene promptly, the company offers a fully stocked spare parts warehouse (98% of the spare parts are in stock), which are delivered via courier service or directly by our technical staff.

Spare parts

The company can guarantee the necessary spare parts over time for any type of machine manufactured.

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Covid-19: We are continuing to work

In relation to the recent events of the COVID-19 pandemic, we would like to inform you that the majority of company activities continue regularly in order to guarantee our customers the continuation of production.

We are following all precautionary measures issued by Public Authorities and additional appropriate inspections for our employees, on our own initiative.