Beside you 24/7

We at MIAL consider you as part of our company. That’s why we support you before, during and after the sales process. Our call centre and specialised on-line operators provide fast and accurate service. To reduce distances between our clients and us.

Assistance 2

Customer care

When our customers need support, our client service is the solution.

Our call center will be able to schedule on-site maintenance or to help you in real time via Teleservice.

Assistance 3

Teleservice

customer care

Wherever you are, our technician is there with you.

Our customers can count on a specialized and experienced team that is dedicated for remote troubleshooting.   

With teleservice we can estabilish a remote internet connection via VPN in order to monitor your machines.

This is the fastest and perfect solution to give you quick assistance and keep your machine always in operation.

MF TECNO Teleservice is available in English, French and Spanish.

Assistance 4

Spare parts

When a spare part is needed, every minute counts!

Our specialized technicians will be able to answer your questions and take your orders.

Our team will find the right part even if you don’t know the serial number.

We have an efficient and fully stocked warehouse to meet every need and urgency.

Fast delivery worldwide guaranteed.

To ask questions or place an order please contact us via e-mail or by phone: +39 075 8042312.

Assistance 5

On-site maintenance

MF TECNO client service can schedule on-site maintenance: technicians and engineers available to travel to your production site, offering services customized to your specific needs, such as:

  • Installation and commissioning
  • Emergency repairs
  • Staff Training
  • Preventive maintenance

DO YOU NEED HELP?

Ask for a quotation, and we will contact you on a working or non-working day.

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MIAL MAGAZINE

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